At Gladyne Beauty Studio, your satisfaction is our top priority. We believe in honest communication and fair solutions. This refund policy outlines how we handle returns, exchanges, and refunds, so you know exactly what to expect should you ever need assistance.
1. Eligible Returns & Exchanges
If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving your order.
We also accept returns for unopened and unused products if reported within the same 7-day window.
We also accept returns for unopened and unused products if reported within the same 7-day window.
2. How to Request a Return
To request a return or exchange:
- Contact us at hello@gladynestudio.site or +63 906 665 3548 with your order details and reason for return.
- Include photos if the item is damaged or defective.
- Our team will review your request and provide instructions for returning the item.
3. Refund Process
After we receive and inspect your returned item, we will notify you regarding the status of your refund or exchange. Once approved, refunds are processed within 3-5 business days via your original method of payment, unless otherwise agreed.
4. Non-Refundable Items
For hygiene and safety, the following items are not eligible for return or refund unless defective:
- Opened skincare or beauty products
- Personal care items used or unsealed
- Gift cards and promotional items
5. Shipping Costs
If your return is due to our error (e.g., wrong or defective product), we will cover the return shipping cost. Otherwise, customers are responsible for return shipping fees.
6. Questions & Support
We want your Gladyne Beauty Studio experience to be worry-free. If you have questions about our refund or return process, please contact us at hello@gladynestudio.site. We’re here to help every step of the way.